Rider Guide
Safety and Security

Our Mission Statement

To Create and Foster a Safe and Healthy Work Environment for All Employees and Customers of the Tri-County Council for the Lower Eastern Shore of Maryland Through Continuous, Diversified Education and Training of Safety Awareness.

Risk Management

The Shore Transit team consists of Administration, Facilities Maintenance, Fleet Maintenance, Operations, Outreach, and Training Divisions. The Risk Manager oversees each divisions unique safety issues and provides ongoing in-service trainings, expanding the knowledge of transit staff, enhancing professional skills, and assisting in career development goals.

Safety Committee

The Tri-County Council’s Safety Committee consists of staff members from the One Stop Maryland Job Service, Shore Transit Bus Operators, Shore Transit Road Supervisors, the Risk Manager, the Facilities Manager, Shore Transit Customer Service Representatives, the Marketing and Outreach Coordinator, and the Human Resource Director.  These individuals are committed to the safety for all employees and customers through:

  • Driver Improvement
  • Passenger Assistance
  • CPR/First Aid Training
  • Facilities Inspections
  • Bus Monitoring

Driver Improvement

The Driver Improvement training is a six (6) hour course designed specifically for transit driver and is certified through the American Automobile Association. The course content includes tips and techniques for vehicle and driver safety, traffic and road tips, and Public Transit Rules and Regulations.

Passenger Assistance

The Passenger Assistance course is certified through the Community Transportation Association of America. This eight (8) hour course is targeted towards drivers and is designed to familiarize transit employees with techniques needed for safe passenger assistance, increase sensitivity awareness to passenger needs, and vehicle evacuation.

CPR/First Aid Training

During the CPR/First Aid eight (8) hour training course, a certified American Red Cross instructor trains individuals to recognize and care for victims of illness and sudden injuries, to overcome reluctance to act in emergency situations, and to recognize and care for life-threatening respiratory or cardiac emergencies in adults, children, and infants.

Facilities Inspections

Through Facilities Inspections, the Risk Manager and the Facilities Manager review and recommend any improvements in facilities procedures and addresses any repairs that would improve the quality of safety at each location.

Bus Monitoring

With the increasing demand for transit service, bus safety is a high priority.Through the coordinated efforts of the Risk Manager, the Operations Division and outside assistance, buses are monitored to maintain, prevent, and ensure the safety and integrity of Shore Transit.
For more information concerning Risk Management and Training Opportunities provided by Shore Transit, please contact Risk Management.

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