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Paratransit

Shore Ride & Shore Access

Shore Ride Origin to Destination Service

Shore Ride provides transportation services for customers who reside in rural areas (3/4 mile beyond a fixed route bus stop/transfer point) in Somerset, Wicomico and Worcester Counties for a fare of $5.00 per ride.

Shore Ride provides curb to curb /door to door services for the elderly and disabled customers in Wicomico and Worcester Counties who qualify by submitting a Shore Ride Application for a fare of $4.00 per ride. Customers must contact the Customer Service Center at 443-260-2300 by 12 noon the day prior to the required transportation services. Please listen carefully to the telephone options before making a selection.

Shore Access ADA Origin to Destination Paratransit Service

Shore Access is a curb-to-curb / door-to-door service within the ADA service area (3/4 mile within the Fixed Route System) for persons whose disability prevents them from utilizing the fixed route public transportation services under the Americans With Disabilities Act of 1990. This does not include disabilities that make accessing fixed route public transportation services just difficult or inconvenient.

To qualify for Shore Access, customers must be certified as eligible. The Certification Process including completing an ADA Application and scheduling an in-person interview with the Certifications Coordinator. Once the in-person interview has been held, and the request for certification has been reviewed, the customer will be notified by letter whether or not they qualify for the service.

Customers utilizing Shore Access are requested to call the Customer Service center by 4 p.m. the day before their requested ride. Shore Access ADA Origin to Destination Paratransit Service operates during the times and dates of the fixed route public transportation service in ADA service areas.

If you are ADA certified and have a card from another agency, you are already eligible to use our ADA services. Residents and visitors that do not have a certified ADA card may use the service for up to 21 days in a 365 day period without obtaining certification. Please call 443-260-2300 to receive additional information on our eligibility certification process. 

Important Note: If you were certified as eligible to use paratransit service, and 12 months (or more) have passed since you've used the service, it is necessary for you to reapply for certification. 

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Understanding the Certification Process

Origin-To-Destination ADA Paratransit Service has established a certification process to determine eligibility for service, consisting of the following steps:

Step 1 Review the application 

Step 2 If after reviewing the materials you think that you would be eligible, complete the APPLICANT INFORMATION portion of the application. 

Step 3 Have your physician or other health care professional complete the PROFESSIONAL VERIFICATION portion of the application. 

Step 4 After you have completed and signed your portion of the application and your physician or other health care professional has completed and signed their portion, please call the Shore Transit Customer Service Center at 443-260-2300 to schedule an in-person interview. If needed, transportation can be provided for your in-person interview. Interviews will not be scheduled for individuals who do not have their application completed. 

Step 5 Each person applying for ADA paratransit service must undergo an in-person interview with the Certifications Coordinator. At the interview your application will be reviewed. If your application is incomplete, the interview will not be held. If you use a mobility aid, make sure to bring that with you to your interview. Your interview should last approximately 30 minutes. Please be sure you are prompt! If you arrive more than 15 minutes late for your scheduled interview appointment time, your appointment will be rescheduled. 

Step 6 After the in-person interview, an eligibility determination will be made within 21 days. A letter will be sent to you stating the determination. If you do not qualify for Shore Transit’s ADA Paratransit services, a letter will be mailed to you with an explanation explaining why you are not eligible.

If you do not qualify for Shore Transit’s ADA Paratransit services, or are permitted only partial/ conditional/ or temporary service you may appeal the determination.

How do I appeal?

You have sixty (60) days from the date listed on your determination letter to file a written appeal with Shore Transit. ADA regulations require that the person who makes a determination on an appeal must not be involved in the initial determination of the individual’s eligibility. Therefore, letters of appeal should be submitted to:

Shore Transit
ADA Certification Appeal
Attention: Transit Director
31901 Tri-County Way, Suite 133
Salisbury, Maryland 21804

The Transit Director has thirty (30) days from the date in which the appeal letter is received to render a decision concerning the appeal. If a decision has not been reached within thirty (30) days, you will be presumed eligible until a decision has been reached.

          
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