Accessibility

All Shore Transit vehicles and facilities are handicap accessible and Shore Transit accepts portable oxygen, respirators and concentrators on all vehicles. 

• Use fixed route transportation, when  possible.
• Shore Transit accepts any wheelchair device that can be safely accommodated by our wheelchair lifts.
• Arrive at the bus or paratransit pickup point at the correct time.
• Know how to contact the transportation provider and receive route schedules/information.
• Know how to cancel a ride.
• Keep service animals under control.
• Request lap/shoulder belts and securement for your wheelchair, if desired.
• Pay the proper fare.
• For more information, please read Rules to Riding the Fixed Route Bus.
• Upon notification, Shore Transit will consider requests for reasonable modification to its existing ADA service policies and/or practices, in order to ensure accessible services. Please contact 443-260-2300 to make a request.
• If you are ADA certified and have a card from another agency, you are already eligible to use our ADA services. Residents and visitors that do not have a certified ADA card may use the service for up to 21 days in a 365 day period without obtaining certification. Please call 443-260-2300 to receive additional information on our eligibility certification process.
  
  

  Americans with Disabilities Act (ADA)

What is the American with Disabilities Act (ADA)?

The Americans with Disabilities Act (ADA) is a federal civil right, signed into law in 1990. This law prohibits discrimination against individuals with disabilities . The intent is to remove barriers that prevent people with disabilities from participating in life’s activities to the fullest. Under the ADA, fixed route public transportation systems are to be the primary means of public transportation for everyone, including people with disabilities.

If your disability/medical condition or public transportation system accessibility/environmental barriers, prevents you from utilizing the fixed route public transportation services, you may be eligible for curb-to-curb service. If utilizing fixed route services is inconvenient or more difficult because of your disability, you may be eligible for curb-to-curb/door-to-door services under the Americans with Disabilities Act (ADA). The customer's ability to utilize the public transportation fixed route services will be assessed primarily through the ADA application with an in-person interview at Shore Transit's facility.

Upon notification, Shore Transit will consider requests for reasonable modification to its existing ADA service policies and/or practices, in order to ensure accessible services. Please contact 443-260-2300 to make a request. Shore Transit complementary ADA paratransit services are available during all days and hours of service that Shore Transit Fixed Route bus services operate. 

Grievance and Complaint Process

Shore Transit has adopted an internal grievance/ complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing the Americans with Disabilities Act (ADA), which states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability be excluded from the participation in, be denied benefits of, or be subjected to discrimination" in programs or activities sponsored by a public entity. For information on filing a complaint and to download a complaint form, click here.