Contact Us

Rider Guide

About Riding Shore Transit

To make riding Shore Transit safe, secure, and comfortable for all riders, please review our Bus Riding Information.

FIVE EASY STEPS TO RIDING THE FIXED ROUTE BUS

ARRIVAL AT THE BUS STOP
Be at your stop a few minutes before the bus is scheduled to arrive. Before boarding the bus, double-check the route number and name displayed above the bus’s windshield. If you're not sure it's the right bus, ask the Bus Operator.

HAVE THE FARE READY
Exact cash or change, or Shore Transit bus tickets, photo ID cards, and Shore Transit Fixed Route Pass are acceptable fares. The base single-ride fare for most local trips is $3.00. The Fare Information Page lists prices for various options. If you have a Shore Transit Fixed Route Pass, please present the pass to the Bus Operator upon boarding the bus for validating. Shore Transit Fixed Route Pass are valid for seven (7) consecutive days.

BOARDING AND EXITING THE BUS
Allow other passengers to exit the bus before boarding the bus. Board the bus through the front doors. You may sit on any available seats; however, generally, seats near the front doors are reserved for elderly and mobility-impaired passengers. You may carry on baby strollers, carts, and other small items making sure they don't block the aisle. Shore Transit 's buses are handicap accessible. Service animals are permitted on Shore Transit vehicles. For additional information, please contact the Shore Transit Customer Service Center.
Approximately one block from your bus stop, pull the yellow bell cord located above the interior windows on the buses. This signals the Bus Operator that you want to exit the bus at the next bus stop. Exit through the closest doors.

For passengers using mobility devices, wait for the Bus Operator to exit the bus and activate the lift. If assistance on accessing the lift is required, please request it from the Bus Operator. With the mobility device on the lift, the Bus Operator will secure the mobility device on the lift and activate the lift. Once in the vehicle, pay the Bus Operator the fare, and the Bus Operator will secure the mobility device with security straps in the handicapped area on the bus. Shore Transit accept portable oxygen, respirators and concentrators on all vehicles.

When exiting the bus in a mobility device, approximately one block from your bus stop, push the bell cord in the handicapped area to notify the Bus Operator that you wish to exit the bus at the next stop. If this is difficult for you, or you are unsure of where you would like to exit the bus, tell the Bus Operator where you want to go when you board the bus. Wait until the bus comes to a complete stop and for the Bus Operator to release you from all the safety devices. Please do not begin moving from the area until all other passengers have exited or boarded the bus so that the passage area is clear to exit. Move toward the exit door and proceed onto the lift after the Bus Operator indicates it is in the proper position. Slowly move forward (facing away from the bus) onto the lift. The Bus Operator will secure you to the lift and lower you to the ground by activating the lift.

If utilizing fixed route services is inconvenient or more difficult because of your disability, you may be eligible for curb-to-curb / door-to-door services under the Americans with Disabilities Act (ADA). The customer's ability to utilize the public transportation fixed route service will be assessed, primarily, through the ADA Paratransit Guide & Application. Complementary ADA paratransit services are available during all days and hours of service that Shore Transit Fixed Route bus services operate.

DEPOSIT THE FARE
If you do not have Shore Transit bus tickets, photo ID card, or a Shore Transit Fixed Route Pass, you must insert the exact fare into the fare box upon boarding the bus. Fare boxes accept $1 bills and/or coins, including $1 coins.
Shore Transit Fixed Route Passes are available at the Shore Transit Operations Facility. Each time a passenger boards a Shore Transit bus, a fare is required.

RULES AND CUSTOMER ETIQUETTE ON THE BUS AND AT THE FACILITY
A person is prohibited from committing the following acts on a Shore Transit vehicle, facility, or property:

  • Disruptive, disturbing behavior including: loud conversation, profanity or rude insults, or operating any electronic device used for sound without an earphone(s) - Cell phones should be on vibrate
  • Interfering with the operation of a vehicle
  • Vandalizing a bus, facility, or property by writing, marking, scribbling, defacing or causing destruction to the bus, facility, or property in any manner
  • Begging or soliciting by forcing yourself upon another person. Shirts and shoes must be worn
  • Smoking
  • Eating or drinking on the bus
  • Alcoholic beverages
  • Littering
  • No animals except for service animals to assist certified passengers

A person who violates one or more of these regulations may be warned and/or ordered to leave the Shore Transit vehicle, facility, or property immediately by a police officer, a Shore Transit Supervisor, or a properly identified employee of Shore Transit. Situations where a person refuses to leave a vehicle, facility, or property after being ordered to do so may be handled by the police or other appropriate law enforcement agencies.
This section does not seek to limit or conflict with any federal, state, or local law or ordinance; or to prevent any law enforcement agency or entity from taking any lawful action against any person on a Shore Transit vehicle, facility, or property.

Enjoy your trip, and thanks for riding Shore Transit

Going Places Together!

          
  ©Copyright 2011 - Tri-County Council for the Lower Eastern Shore of Maryland     Privacy Statement | Terms of Use