What is Paratransit?

Paratransit Service is intended as a safety net only for those people whose disabilities prevent them from using the fixed route public transportation system.

Travel Training is offered to anyone who wishes to learn how to utilize the fixed route public transportation system. For more information, call Mobility Management.

Important Note:
A medical condition or eligibility for other programs does not necessarily qualify utilization of the Origin-To-Destination Paratransit curb-to-curb/door-to-doors services.

What is the American with Disabilities Act (ADA)?

The Americans with Disabilities Act (ADA) is a federal civil right, signed into law in 1990. This law prohibits discrimination against individuals with disabilities . The intent is to remove barriers that prevent people with disabilities from participating in life’s activities to the fullest. Under the ADA, fixed route public transportation systems are to be the primary means of public transportation for everyone, including people with disabilities.

If your disability/medical condition or public transportation system accessibility/environmental barriers, prevents you from utilizing the fixed route public transportation services, you may be eligible for curb-to-curb service. If utilizing fixed route services is inconvenient or more difficult because of your disability, you may be eligible for curb-to-curb/door-to-door services under the Americans with Disabilities Act (ADA). The customer's ability to utilize the public transportation fixed route services will be assessed primarily through the ADA application with an in-person interview at Shore Transit's facility.

Upon notification, Shore Transit will consider requests for reasonable modification to its existing ADA service policies and/or practices, in order to ensure accessible services. Please contact 443-260-2300 to make a request.

Shore Transit complementary ADA paratransit services are available during all days and hours of service that Shore Transit Fixed Route bus services operate. 

Shore Transit assures that no person shall, on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Act of 1987, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. For more information or to file a complaint, please contact our Mobility Management Team. For information on filing a complaint and to download a complaint form, click here.